Returns & Exchanges

Due to the perishable nature of our artisanal cookies, we cannot accept physical returns; however, we are committed to ensuring every bite is perfect and will offer replacements or credits for any quality concerns.

Return Process

• 1.
  Inspect Your Delivery

  Examine your cookie box immediately upon arrival to ensure the heat-sealed packaging is intact and the contents are in delicious condition.

• 2.
  Capture the Issue

  If your cookies are damaged or incorrect, take a clear photo of the product and the shipping label within 24 hours of delivery.

• 3.
  Contact the Crew

  Email our support team at [email protected] with your order number and the photos to initiate a quality claim.

• 4.
  Resolution Process

  Our team will review your request within 48 hours to provide a complimentary replacement shipment or a digital credit to your account.